Coronavirus (COVID-19)
Consult YHN Resources for Immediate Use
Transparency with your patients is vital – always – but especially during this time. We’ve created these resources for you to download, customize, and use. Please check back often for additional messaging, tools, and marketing collateral.
Workplace and State Guidance Resources
Coronavirus Aid, Relief, and Economic Security (CARES) Act Overview
Download our overview of the new stimulus package. We will continue to update this resource with the latest information on how it may impact your practice.
Coronavirus Emergency Loans via CARES Act: Small Business Guide and Checklist
Download the US Chamber of Commerce’s Guide designed to help small businesses prepare to file for a loan.
Paycheck Protection Program
Is applying for the Paycheck Protection Program a part of your practice’s strategy? If so, download the application form here.
Families First Coronavirus Response Act (FFCRA) Overview
Download our overview of the new law effective April 1st, including updates and recent FAQs from the Department of Labor.
FFCRA Poster
Download the Department of Labor’s digital version of the required notice of Families First Coronavirus Response Act (FFCRA). Read more about how to use it in our FFCRA Overview.
What’s the Difference: Furlough, Layoff, Reduction in Force
Download this guide for clarity on the three approaches to help you make the tough decisions for your business, if necessary.
Associate Resources for Coronavirus (COVID-19)
Download this reference guide for resources to help manage your business during the COVID-19 situation.
State Resources Library
Download this document for easy access to your state’s government resources and latest information on COVID-19. We will continue to update.
Small Business Guidance & Loan Resources
Click to access the U.S. Small Business Administration’s Coronavirus (COVID-19): Small Business Guidance & Loan Resources
Marketing and Communication Collateral
Professionally Designed Postcard
Download full-color postcard artwork with COVID-19 message, personalize for your practice, print, and mail. Size: 6” x 11.” Contact us with questions.
Tips and Best Practices for Creating Videos
Download this guide to help you create your own videos to stay connected with your patients – including sample copy, tips for shooting video, and how to post online.
Digital Marketing Guide
Download our guide to the most important digital properties you should update, including examples and best practices.
Communication Template
Practice Remains Open
Download this content, customize the message, and copy and paste into your personalized template.
Communication Template
Practice Temporarily Closed
Download this content, customize the message, and copy and paste into your personalized template.
Communication Template
Practice Temporarily Closing
Download this content, customize the message, and copy and paste into your personalized template.
Social Media Post
Practice is Open
Download graphics and content and post to Facebook page.
Social Media Post
Practice is Open by Appointment Only
Download graphics and content and post to Facebook page.
Social Media Post
Practice Temporarily Closed
Download graphics and content and post to Facebook page.
Voicemail Script
Practice is Open by Appointment Only or Limited Hours
Download script, customize, and record.
Voicemail Script
Practice Temporarily Closed
Download script, customize, and record your voicemail message.
Voicemail Script
Practice Temporarily Closed with Drive-Through (Curbside) Service
Download script, customize, and record.
Physician Template
Practice is Open
Inform referring physicians your practice is open – download this content, customize, and copy and paste into your personalized template.
Physician Template
Practice is Open by Appointment Only
Inform referring physicians your practice is open – download this content, customize, and copy and paste into your personalized template.
Physician Template
Practice is Temporarily Closed
Inform referring physicians your practice is temporarily closed – download this content, customize, and copy and paste into your personalized template.
Social Media Graphic
Stay Healthy at Home
Download “Stay Healthy at Home” graphic and post to your Facebook page.
Social Media Graphic
#StopTheSpread
Download #StopTheSpread graphic and post to your Facebook page.
Training Resources
Consult Teletraining Schedule
Train your staff now so you are prepared for the incoming patient flow when business returns to normal. Join us for weekly DO, Provider, PDR, and FOP teletrainings. Owners are welcome.
Practice Management System Training
Join us as our Practice Management System partners train on how to track KPIs, opportunities, and answer other questions about using their systems.
Telehealth Resources
Telehealth During COVID-19 Overview
Download our high level overview of Telehealth options during COVID-19 and beyond.
Telehealth Resources Library
Download this document for easy access to information on telehealth during COVID-19, manufacturer remote care, and practice management system remote counseling.
Webinar Presentations and Recordings
April 1, 2020 Webinar
PRESENTATION: Leading Through COVID-19 While Preparing for the Future Webinar, Part II
March 25, 2020 Webinar
VIDEO: Leading Through COVID-19 While Preparing for the Future Webinar
March 25, 2020 Webinar
PRESENTATION: Leading Through COVID-19 While Preparing for the Future Webinar
Manufacturer Updates
Customer Service: 800-766-4500
Customer Service: 800-526-3921
Customer Service: 800-777-7333
Lyric Customer Service:
800-777-7333 ext. 3
Customer Service: 800-221-0188