Coronavirus (COVID-19) Resources - Consult YHN

Coronavirus (COVID-19)
Consult YHN Resources for Immediate Use

Transparency with your patients is vital – always – but especially during this time. We’ve created these resources for you to download, customize, and use. Please check back often for additional messaging, tools, and marketing collateral.

Workplace, Financial, and State Guidance Resources

Please be advised that as we proceed through the commentary period of the CARES Act, the SBA along with the Secretary of Treasury may eliminate or alter some of the details contained herein. While we will do our best to keep the site up to date, you should always defer to your accountant, attorney, banker, or Consult YHN Account Manager for the most timely information.
Personal Protective Equipment (PPE)

Download a list of websites from which our Associates have procured protective equipment. We will continue to update this list.

Many Providers are opting for face masks with clear windows to accommodate patients for whom lip reading is beneficial.  Here are some links where we have found them:
safenclear.com
theclearmask.com/product
faceviewmask.com
etsy.com
(a search for “clear face mask” will offer several options)
The Hearing, Speech & Deaf Center has shared steps on How to Make An Accessible, Deaf-Friendly Face Mask

Guidance on Preparing Workplace for COVID-19

Download the Occupational Safety and Health Act (OSHA) guide to prepare your office and employees to protect against COVID-19.

Click here to access U.S. Environmental Protection Agency (EPA)’s list of Disinfectants for Use Against SARS-CoV-2.

Click here to access Oaktree Products’ list of Qualified Disinfectants for COVID-19.

Click here to access the Centers for Disease Control and Prevention (CDC) Infection Control Guidance
for Healthcare Professionals about Coronavirus (COVID-19).

Click here to access American Speech-Language-Hearing Association (ASHA) Infection Control Resources for Audiologists and Speech-Language Pathologists.

Returning to Work

The U.S. Equal Employment Opportunity Commission (EEOC) has established new (and evolving) rules to help employers slow the spread of COVID-19.

Littler Workplace Policy Institute outlines the latest guidance on how employees refusing to return to work will affect PPP loan forgiveness.

The Centers for Disease Control and Prevention (CDC) released a tool to assist employers in making (re)opening decisions during the COVID-19 pandemic.

The CDC published steps to Get Your Clinic Ready for Coronavirus Disease 2019 (COVID-19).

CARES Act Provider Relief Fund Payment

The Department of Health and Human Services (HHS) disbursed $30 billion directly to eligible Medicare providers.


Providers who have received a payment must sign an attestation confirming receipt of the funds and agree to the terms within 30 days of payment.

Coronavirus Aid, Relief, and Economic Security (CARES) Act Overview

Download our overview of the new stimulus package. We will continue to update this resource with the latest information on how it may impact your practice.

Download the US Chamber of Commerce’s Coronavirus Emergency Loans Small Business Guide and Checklist.

Download the US Chamber of Commerce’s Guide to SBA’s Economic Injury Disaster Loans.

Paycheck Protection Program

Keep up on the latest on PPP loans, lenders, and forgiveness.

Read More | FAQs | Find Lender

Lenders Participating in PPP by State.

On May 15th, the SBA released the “Paycheck Protection Program Loan Forgiveness Application” which includes instructions.

Download the US Chamber of Commerce’s Guide to PPP Loan Forgiveness.

Families First Coronavirus Response Act (FFCRA) Overview

Download our overview of the new law
effective April 1st.


FFCRA Poster

Download the Department of Labor’s digital version of the required notice of Families First Coronavirus Response Act (FFCRA). Read more about how to use it in our FFCRA Overview.

What’s the Difference: Furlough, Layoff, Reduction in Force

Download this guide for clarity on the three approaches to help you make the tough decisions for your business, if necessary.

Associate Resources for Coronavirus (COVID-19)

Download this reference guide for resources to help manage your business during the COVID-19 situation.

State Resources Library

Download this document for easy access to your state’s government resources and latest information on COVID-19. We will continue to update.

Small Business Guidance & Loan Resources

Click to access the U.S. Small Business Administration’s Coronavirus (COVID-19): Small Business Guidance & Loan Resources

Cash Flow Analysis

Whether your practice is closed or working in limited capacity over the next few months, it’s more important than ever to closely monitor your cash situation.

Notice of Temporary Layoff or Furlough Due to Coronavirus

Some state unemployment offices are requesting official letters from employers. Download, customize, and use this template.

Utilize Your Practice Management System to its Fullest Potential

At Consult YHN, we believe an essential project that you and your staff should prioritize now is to define, document, and train to your own Standard Operating Procedures (SOP) for your Practice Management System (PMS). Properly tackling this project now will ensure you reap the rewards as you reopen and/or business ramps up.

Marketing and Communication Collateral

Database Outreach

Database Email Template

Inform your database that you are open and seeing patients in a safe environment. Download the content and choice of 3 header graphics, customize the message, and copy and paste into your email template.


Communication Template
Practice Remains Open

Download this content, customize the message, and copy and paste into your personalized template.

Communication Template
Practice Temporarily Closed

Download this content, customize the message, and copy and paste into your personalized template.

Communication Template
Practice Temporarily Closing

Download this content, customize the message, and copy and paste into your personalized template.

Professionally Designed Email

Download email graphic with COVID-19 message to use with your email platform. Step-by-step instructions for how-to add graphics, text, and logo are included. Contact us with questions.

Download Practice is Open
Download Practice is Open by Appointment Only
Download Practice is Temporarily Closed

Digital Marketing

Digital Marketing Guide

Download our guide to the most important digital properties you should update, including examples and best practices.

Social Media Graphic
Stay Healthy at Home

Download “Stay Healthy at Home” graphic and post to your Facebook page.

Social Media Graphic
#StopTheSpread

Download #StopTheSpread graphic and post to your Facebook page.

Social Media Post
Practice is Open

Download graphics and content and post to Facebook page.

Social Media Post
Practice is Open by Appointment Only

Download graphics and content and post to Facebook page.

Social Media Post
Practice Temporarily Closed

Download graphics and content and post to Facebook page.

Tips and Best Practices for Creating Videos

Download this guide to help you create your own videos to stay connected with your patients – including sample copy, tips for shooting video, and how to post online.

Direct Mail: Postcards and Flyers

Professionally Designed Postcard

Download full-color postcard artwork with COVID-19 message, personalize for your practice, print, and mail. Size: 11in x 6in. Contact us with questions.

Open for In-Person Appointments Postcard with Offer

Download full-color postcard artwork with “we’re open” message, personalize for your practice, print, and mail. Size: 11in x 6in. Contact us with questions.

Open for In-Person Appointments Postcard

Download full-color postcard artwork with “we’re open” message, personalize for your practice, print, and mail. Size: 11in x 6in. Contact us with questions.

Communication Flyer
Are pandemic safety measures making it harder for you to communicate?

Reach new and current patients with a message they can relate to during this time. Personalize for your practice, print, mail and/or email. Size 8.5 x 11. Contact us with questions.

Physician and Community Outreach

Physician Template
Practice is Open

Inform referring physicians your practice is open – download this content, customize, and copy and paste into your personalized template.

Physician Template
Practice is Open by Appointment Only

Inform referring physicians your practice is open – download this content, customize, and copy and paste into your personalized template.

Physician Template
Practice is Temporarily Closed

Inform referring physicians your practice is temporarily closed – download this content, customize, and copy and paste into your personalized template.

In-Office Communication

Voicemail Script
Practice is Open by Appointment Only or Limited Hours

Download script, customize, and record.

Voicemail Script
Practice Temporarily Closed

Download script, customize, and record your voicemail message.

Voicemail Script
Practice Temporarily Closed with Drive-Through (Curbside) Service

Download script, customize, and record.

Entrance Door Signs

Download, customize, print, and post on your door to let patients know you’re temporarily closed or open by appointment only. Size: 8.5 x 11 inches.


Tent Card

Download, customize, print, fold, and use in your office to reinforce the extra precautions you are taking while seeing patients. Size: 8.5 x 11 inches.

COVID-19 Phone Call Scripts
Appointment Scheduling and Confirmation Scripts

Download phone scripts and customize for your practice as needed.

COVID-19 Screening Questionnaire Form

Download and ask patients to complete in your office as a way of protecting your patients and staff.

Guidance on Rescheduling Lost Patients

Download, review, and implement this guidance with your staff to reschedule and retain patients who may be hesitant during COVID-19.

Training Resources

Overcoming Objections Post COVID-19 and Selling in Tough Times

April 23rd Consult YHN Teletraining.


Consult Teletraining Schedule

Train your staff now so you are prepared for the incoming patient flow when business returns to normal. Join us for weekly DO, Provider, PDR, and FOP teletrainings. Owners are welcome.

Practice Management System Training

Join us as our Practice Management System partners train on how to track KPIs, opportunities, and answer other questions about using their systems.

Telehealth Resources

Telehealth Resources Library

Download this document for easy access to information on telehealth during COVID-19, manufacturer remote care, and practice management system remote counseling.

Tele-Audiology Solutions

Click below to access the E3 Diagnostics website which features equipment solutions, podcasts, and links to related blog articles on Tele-Audiology.

Telehealth Billing Clarity

Download the American Academy of Audiology’s COVID-19 Telehealth Update for clarity on billing “do’s and don’ts” of telehealth services for Audiologists.

Remote Counseling Security

Security is of utmost importance. Click below for good tips on securing your Zoom meetings and setting up security settings.

Telehealth During COVID-19 Overview

Download our high level overview of Telehealth options during COVID-19 and beyond.

Your TeleHearing Care

Your TeleHearing Care is YHN’s turnkey program that allows practices to provide complete 360°Audiology and Hearing Care virtually.

Medicare Telehealth Restrictions During COVID-19

HIA sent a letter to HHS and CMS to use its authority under CARES Act to allow audiologists and speech-language pathologists (SLPs) to provide Medicare Part B services via telehealth during the current COVID-19 pandemic.

Webinar Presentations and Recordings

May 20, 2020 Webinar

Part IX: Leading Through COVID-19 While Preparing for the Future Webinar

May 13, 2020 Webinar

Part VIII: Leading Through COVID-19 While Preparing for the Future Webinar

May 6, 2020 Webinar

Part VII: Leading Through COVID-19 While Preparing for the Future Webinar

April 29, 2020 Webinar

Part VI: Leading Through COVID-19 While Preparing for the Future Webinar

April 22, 2020 Webinar

Part V: Leading Through COVID-19 While Preparing for the Future Webinar

April 15, 2020 Webinar

Part IV: Leading Through COVID-19 While Preparing for the Future Webinar

April 8, 2020 Webinar

Part III: Leading Through COVID-19 While Preparing for the Future Webinar

April 1, 2020 Webinar

Leading Through COVID-19 While Preparing for the Future Webinar, Part II

March 25, 2020 Webinar

Leading Through COVID-19 While Preparing for the Future Webinar

Manufacturer Updates