The ever-changing situation caused by the Coronavirus (COVID-19) is forcing many business owners to make difficult decisions quickly and, in some cases, completely rethink the way they do business. While it’s important to stay informed and remain agile, it’s also important to remember that these are temporary circumstances and not lose sight of the future. As you revisit your Annual Strategic Action Plan and work with your Account Manager to adjust goals and objectives for 2020, we think you should hear from one our highest-performing practices. Following Consult YHN’s strategies and best practices, Feehan Hearing Center in Connecticut achieved incredible year-over-year growth in 2019 (76 percent!). Owner and Audiologist, Barbara Brant Feehan, Au.D., discussed the specific changes she made last year that contributed to her practice’s success and her goals for this year. She also offered practical advice on what other Associates can do now to put their own practices in a better position to succeed in 2020. We believe that her areas of focus will be as important as ever (if not even more so) in the post-pandemic era.